We currently do NOT ship to addresses outside of the United States, APOs or FPOs. Sometimes we make acceptions to taking orders for Canada. If you live in Canada, please call us at 586-779-8460 to see if we may be able to fulfill your order. We do accept PO Box shipping addresses but expect a 3-4 working day delay before shipment. Tracking information may not be included for PO Box addresses.

Our products typically leave our warehouse within 2 full business days (Monday - Friday). Items that cannot be shipped within two business days will be clearly marked on our product description pages. If you choice Economy or Priority shipping and your order was placed by 12 PM eastern time, we will make every attempt to ship your order within the same day.

By clicking the Order Status link from the confirmation email you received, in most cases tracking information will be available. It typically takes 2-3 business days for tracking information to post. Some orders may not have tracking information available, for example orders shipping through USPS.

For all orders shipping Economy and Priority and are placed before 12 PM eastern time, we will make every effort to ship them within the same day.

UPS does not deliver on Saturday or Sunday. Business days are Monday through Friday. So if you place an order for next-day delivery and it leaves our warehouse on Friday, it will be delivered on Monday, the next business day.

Our exchange/return policy is as follows: You may exchange or return any item within 30 days of receiving your order. All items must be in new and unused condition. The customer is responsible for all shipping fees to Buy-Dr-Martens.com and are not refundable. If you are exchnaging an item, Buy-Dr-Martens.com will ship the new item at our expense. An Exchange/Return form is either sent via email or shipped with your original items. If you did not receive this form, you can print it out by clicking this here. It is recommended that all return shipments be insured to the value of the items. Buy-Dr-Martens.com cannot be held responsible for lost or misdirected return shipments.

Shipping Claims

Buy-Dr-Martens.com promises to find solutions to any damage that arises as a result of shipping, including replacement and any shipping charges resulting from returns and exchanges of damaged items. Buy-Dr-Martens.com will assist customers with filing a shipping claim in the event of loss, theft, or denial signature. However, Buy-Dr-Martens.com is not responsible for any lost or stolen merchandise. It is the responsibility of the purchaser to contact the shipping carrier about any loss or delivery disputes. The purchaser is encouraged to dispute any credit card charges with their Credit Card Company for undelivered merchandise. Doing so allows time to work with the shipping carrier, your local authorities, and insurance company regarding any matters of theft.

Please be advised that banks do NOT treat debit or checking cards like a credit card; they can put two "holds" on your funds. First, your funds are held for verification purposes each time you place an order. They are held a second time when we process your sale. Please understand that there is nothing that we can do on our end to resolve this. These holds are internal banking functions of the bank that handles your card account. Additionally, be aware that a pre-authorization is NOT a charge; it only checks your account for available funds, holds those funds, and checks the address information you provided against the card company's records. The "hold" on your funds will eventually drop off the account after a short timeframe (sometimes up to 10 days) that is determined by your bank's policies. We sincerely apologize for any inconvenience this banking procedure may cause you.

We verify all billing addresses with Credit cards, and if the address you enter does not match the Credit card record, we will contact you.